Frequently Asked Questions
Everything you need to know about your MedStudy wardrobe.
What is the typical shipping time for orders?
Standard shipping usually takes 3-5 business days within the continental United States. International shipping times vary by location but generally take 7-14 business days.
How do I initiate a return or exchange?
We offer a 30-day return policy. Simply visit our Returns Portal with your order number and email address to generate a prepaid shipping label.
Are your garments true to size?
Most of our items follow standard US sizing. We recommend checking the detailed size chart located on each product page to ensure the perfect fit for your body type.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my MedStudy apparel?
To maintain garment longevity, we recommend machine washing cold with like colors and tumble drying on low. Specific care instructions are also printed on the internal garment tag.
Can I track my package after it has shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.